NEO800 support

The highly reliable NEO800 has a proven track record for reliability, productivity and performance. For further support or maintenance, RPS has a dedicated team of highly skilled and knowledgeable service engineers ready to assist when needed.

We can be there for in-person repairs, parts and service the very next business day* or available via remote system access and telephone assistance.

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Our NEO800 experts are always ready to assist and available to support*:

  • Next business day* on-site hardware support
  • Remote problem diagnosis and support
  • Titanium software and Windows OS updates
  • Two scheduled preventive maintenance visits per annum
  • Formal escalation procedures
  • Access to electronic support information and tools
  • Replacement parts included* (parts included can vary depending on contract – please refer to NEO800 contract terms and conditions)
  • Secure and controlled management of build data and information and defective media retention

Range of support can vary. Please refer to NEO800 contract terms and conditions for more information.

*Available in selected countries.

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