Neo® service and support

The highly reliable Neo® has a proven track record for reliability, productivity and performance.

For further support or maintenance, RPS has a dedicated team of highly skilled and knowledgeable service engineers ready to assist when needed.

Repairs, servicing, spare parts and assistance

We can be there for in-person repairs, parts and service the very next business day* or available via remote system access and telephone assistance.

Our Neo® experts are always ready to assist and available to support:

  • Next business day* on-site hardware support
  • Remote problem diagnosis and support
  • Titanium software and Windows OS updates
  • Two scheduled preventive maintenance visits per annum
  • Formal escalation procedures
  • Access to electronic support information and tools
  • Replacement parts included (parts included can vary depending on contract – please refer to Neo® contract terms and conditions)
  • Secure and controlled management of build data and information and defective media retention
  • Range of support can vary. Please refer to Neo® contract terms and conditions for more information.

◊ Available in selected countries.

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