The highly reliable Neo® has a proven track record for reliability, productivity and performance.
For further support or maintenance, RPS has a dedicated team of highly skilled and knowledgeable service engineers ready to assist when needed.
Repairs, servicing, spare parts and assistance
We can be there for in-person repairs, parts and service the very next business day* or available via remote system access and telephone assistance.
Our Neo® experts are always ready to assist and available to support:
- Next business day* on-site hardware support
- Remote problem diagnosis and support
- Titanium software and Windows OS updates
- Two scheduled preventive maintenance visits per annum
- Formal escalation procedures
- Access to electronic support information and tools
- Replacement parts included◊ (parts included can vary depending on contract – please refer to Neo® contract terms and conditions)
- Secure and controlled management of build data and information and defective media retention
- Range of support can vary. Please refer to Neo® contract terms and conditions for more information.
◊ Available in selected countries.
